Shipping policy

‪Shipping Methods:
We offer standard shipping via USPS, UPS, or FedEx for all orders within the United States. For international orders, we offer international standard shipping through USPS or DHL.

Shipping Costs:
Shipping costs are calculated based on the weight of the order, the shipping address, and the selected shipping method. Customers can view the shipping costs at checkout before placing their order.

Processing Time:
We strive to process and ship all orders within 1-2 business days after they are placed. 

Delivery Time:
Delivery times vary depending on the shipping method selected and the destination of the order. Customers can expect to receive their order within 2-7 business days after it has been shipped for domestic orders. International orders may take longer depending on the destination and local customs regulations.

Order Tracking:
Once your order has been shipped, we will send you a confirmation email with the tracking information. You can use this information to track your order and receive updates on its delivery status.

International Shipping:
We offer international shipping to select countries. The list of eligible countries will be shown during checkout. Customers are responsible for any customs fees, import duties, or taxes that may be imposed by their local government. We are not responsible for any additional fees incurred after the package has been shipped.

Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, we cannot make any changes.

Thank you for considering Ponlo for your purchase. If you have any further questions or concerns, please do not hesitate to contact us at hello@ponlo.com